Frequently Asked Questions
Everything you need to know about your tobacco and cigarette orders.
How long does shipping take within Australia?
We offer standard and express shipping options across Australia. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Are your products authentic?
Yes, all products sold on our platform are 100% authentic and sourced from reputable distributors. We ensure that all packaging complies with Australian plain packaging regulations.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard), bank transfers, and select cryptocurrency options for enhanced privacy.
Do you offer bulk discounts?
Yes, we provide competitive pricing for bulk purchases. Customers buying by the carton or in larger quantities will automatically see discounted rates applied at checkout.
What is your return policy?
Due to the nature of the products, we can only accept returns on items that are damaged during transit or if the incorrect item was shipped. Please contact our support team within 48 hours of delivery to initiate a claim.
Is a signature required upon delivery?
In accordance with Australian law, all tobacco deliveries must be signed for by an individual aged 18 or over. Couriers may request valid photo identification before handing over the parcel.