Returns & Exchanges

At Cheap Cigarettes Australia, we strive to ensure every order meets our quality standards. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a return or exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the damaged or incorrect products received.

• 2.
  Review Approval

  Our team will review your claim within 24 hours to verify eligibility for a refund or replacement based on our quality assurance guidelines.

• 3.
  Secure Packaging

  Once approved, place the items in their original, unopened packaging to ensure they are protected during the transit back to our facility.

• 4.
  Return Processing

  After we receive and inspect your returned items, we will issue a full refund to your original payment method or dispatch your replacement package.